eLearning vendors want to please. That can be a great thing for you, the client, in many respects. It can mean a sincere dedication to meeting your needs and making you happy. But it also comes with a downside: Vendors may not be willing to give you the real news or the hard news when it comes up.

Once you’ve decided your organization will benefit from eLearning, the temptation to simply get started can be very strong.  Starting too early, however, is one of the leading causes of project “churn” (that is, lots of activity but little productivity), which in turn is a common cause of timing problems, budget overages, and strained vendor-client relationships. (Read about how to avoid all the major causes of project churn here.)

You see, most eLearning agencies are there to help you take your content and convert it into a meaningful learning experience. At the start, they’ll know very little about the topic being covered. They rely on you and your organization for guidance. If you and your stakeholders have not agreed on the knowledge and skills that are needed, your agency will get conflicting messages from subject matter experts and stakeholders or, in some cases, no real direction from anyone.

So, how can you know when you’re ready to start? You need to be able to answer these four questions: